Answers on product, business, staff, customers & guests, technology and legal topics.
TipFlow is a platform for digital tipping, making digital tips as accessible as cash tips. TipFlow enables digital tipping via QR code, NFC or POS terminal. Customers & guests pay digitally using familiar online payment methods or the bank card at the TipFlow POS terminal. Tips reach the relevant team members in a traceable way, the business does not distribute tips manually and is not involved in the tips.
Customers and guests use their smartphone to scan either a TipFlow QR code or a TipFlow NFC display. They then pay in the browser without an app and without an account. Alternatively, customers and guests can pay directly on site with their bank card at the TipFlow Terminal.
In the QR/online flow: Visa, Mastercard, debit cards, Apple Pay, Google Pay, SEPA and Klarna. On the TipFlow Terminal: payment via Giro, credit or debit card. Beyond that, we support additional payment methods on request, for example iDEAL for the Netherlands or TWINT for Switzerland.
Many businesses can set up TipFlow on the same day. Larger rollouts across multiple locations are planned together.
The TipFlow Starter plan is completely free of charge for businesses. Those who need more features can upgrade to the paid Professional plan. Further details are available on the pricing page.
Professional includes fees for payouts. Optionally also fees for receiving tips. The business covers the costs incurred by TipFlow through the monthly base fee.
You configure each touchpoint: to one person, a whole team, or a pot, where the amount is split among assigned team members. The business does not distribute manually afterwards.
No. You manage staff, touchpoints and routing in the TipFlow dashboard. Payment processing runs through TipFlow.
No. TipFlow complements your service independently of your till. You place QR, NFC or Terminal touchpoints where appreciation happens.
Yes. Multiple locations and different team structures can be reflected in the setup. For larger rollouts we support the introduction individually.
No. DATEV integration is not available today. We are expanding export and statement features so businesses and staff can document transactions, for example for tax advisors.
Yes. SSO is available for enterprise customers.
Enterprise contracts include a commitment to high availability and response to incidents within one business day. We only publish specific uptime figures when they are contractually defined and measured.
Commonly on the invoice, as a stand in the room, and at reception or concierge. This allows guests to give digital tips exactly where appreciation arises.
Yes. In the dashboard you organise teams and touchpoints by area so front desk, housekeeping and service stay clear.
Yes. A QR code on the invoice or receipt is a typical touchpoint in the payment moment and enables cashless tipping with no app.
By person, team or pot, according to the rules you set in the dashboard. Digital tipping stays fair and traceable.
No. TipFlow complements the payment moment for digital tipping and does not replace a POS system.
Ideally right after the treatment at the place of service or at the reception. That is when digital tipping fits best, cashless and with no app.
No. Therapists can use the TipFlow Dashboard App to keep track of digital tipping and manage payouts. However, using the app is entirely optional. Tips reach the staff in any case, and weekly emails are sent to inform them about individual tips and payouts.
Yes. In the dashboard you assign touchpoints to people or teams so areas stay clear.
Directly at the treatment station or at the till. Customers scan the QR code and tip cashlessly with no app.
Yes. Touchpoints can be assigned to people or teams, and you set the rules in the dashboard.
Typically at the class room or reception. Members scan with no app and pay cashlessly at the right moment.
Yes. Touchpoints can be assigned to people or teams, and you set the rules in the dashboard.
No. The QR code is ready, tipping is optional and takes only a few seconds.
For trade shows, weddings, corporate events, catering, festivals and more. Wherever appreciation for the service provided arises, TipFlow can be used.
Yes. Teams and touchpoints can be organised in the dashboard so buffet, bar and reception stay clearly assigned.
No. Guests either use their smartphone with mobile data or venue WiFi, or use their bank card at the TipFlow terminal.
For delivery services, couriers and drivers. Customers and recipients tip at the door cashlessly with no app.
Yes. Touchpoints can be assigned to people or teams, and you set the rules in the dashboard.
No. TipFlow complements the thank-you moment on site and stays independent of how the order runs.
For taxi, ride and shuttle. With TipFlow, passengers can express their appreciation digitally.
Yes. Touchpoints and teams can be organised in the dashboard so assignment and overview stay clear.
No. They scan the QR code and tip in the browser or use the TipFlow terminal.
At the stand, bar or service. Place a visible QR code, and guests scan and tip with no app or use the TipFlow terminal.
Yes. Teams and touchpoints can be organised in the dashboard so assignment and overview stay clear.
For payouts to your account, you complete payout onboarding once through TipFlow. Until then, limits may apply depending on status, you can track progress in the dashboard.
Your transactions are visible in the dashboard. Enhanced export and statement reports are in preparation, there is no DATEV integration yet. Contact support if you have questions.
Payout timing depends on the package and your payout onboarding status. We communicate monthly or weekly payouts by default, not a daily guarantee for every case.
Only what your business shares in the team view. Your personal payouts and account details are not publicly visible.
To the team member or team linked to the touchpoint you used, whether one person, a team, or a pot is configured by the business.
No. You scan the QR code or tap the NFC chip and pay directly in your smartphone's browser. No download, no registration.
Yes, always. There is no percentage selection and no prompt on a checkout screen. You tip only when you want to.
Before payment, you can see clearly whether you want to cover the platform fee or pay only the tip amount. Customers and guests choose directly during checkout.
TipFlow hosts website, systems and database in the EU (Frankfurt). Payments run through payment processing; TipFlow does not store full card details. Details are on the security page and in the legal documents.
TipFlow is browser-based and works on current smartphones without an app download. A regular internet connection is required. On the TipFlow Terminal the process runs independently of the customer or guest phone.
The business creates QR codes, NFC touchpoints or TipFlow Terminals in TipFlow and places them at the table, reception or on team pages. This can be done by both staff and management.
Giro, credit and debit cards as well as contactless payments via Apple Pay, Google Pay, PayPal and more. Customers and guests need no app and no account.
Yes. The TipFlow POS terminal is a standalone device and works independently of your till. You set it up, the rest runs through TipFlow.
You decide per terminal: one person, a team or a pot. Every payment appears instantly in the dashboard and follows your rules.
TipFlow is the controller for the website and contact forms. For customer- / guest- and employee data in the product, the respective business is generally the controller and TipFlow acts as processor. Details are in the privacy notice.
Yes. A DPA under Art. 28 GDPR is available for business customers and provided as part of the contract process.
Details on service providers used (such as hosting in Frankfurt, authentication, payment processing and email delivery) can be found in our privacy policy and in the DPA for business customers.
We usually reply within two business days. Many requests are handled much faster, often the same day.
